We are glad to offer some of our products on Amazon, so customers with Amazon Prime accounts can enjoy their benefits. However we do not control the shipping process for orders placed through Amazon.
We ship our products directly to Amazon's warehouses, and Amazon packs and ships your order once it is placed. Unfortunately you will need to contact Amazon Customer Care for help with any Amazon order issues. We welcome you to place orders through our website, where we can be fully responsible for making sure your order gets to you in a timely and professional manner.
We appreciate your support and are glad you found our products. In case you didn’t know, flowtoys-manufactured products come with a comprehensive lifetime warranty (details linked there). Feel free to contact us for support or if you have any trouble with your flowtoys.