To access the charging port, grip the leash with one hand, grip the knob with your other hand, and slide the crystal case about halfway off the capsule. The hole where the swivel comes out is large enough to go over the swivel, and sliding the crystal case down the leash is how you access the charging port.


Please note, we do not recommend fully disassembling the handles, as the knob is difficult to remove and can tear if removed improperly. 


Here's a capsule handle how-to video which is full of useful information, and it is linked directly to the part about charging capsule handles: https://youtu.be/_VmYA2c1ka0?t=108


When you reinstall the crystal case, please make sure the crystal case is pushed all the way up to the knob. If the crystal case is slid down over the swivel at all, it may bind up the swivel.


If you have any questions, please contact us!