The flowtoys lifetime warranty is designed to enable you to practice, play, party and perform with your LED props without worrying about breaking them, and to freely find your flow.
- Free replacements on all flowtoys that no longer work as intended.
- You'll have to send the part back to us and cover return shipping, but we'll replace for free.
A totally amazing feature of our warranty :: You can send back any flowtoys part or prop at any time, in any condition, and get 50% credit towards a replacement, or upgrade to the latest and greatest.
The fine print:
- Batteries are expendable like fuel or food. Capsule light batteries have a 2-year warranty, as all rechargeable batteries lose capacity over time regardless of usage or storage conditions. If your batteries are over 2 yrs old, it's a half-price replacement.
- Textiles go through normal wear and tear, as you use them. We can replace for half price if you send it in and cover return shipping.
- Modifications: If you've modified a prop (cut it, put crazy stickers on it etc.) and want to make it new again, we can replace for half price if you send it in and cover shipping.
- Intended use: If your dog chewed your pod shells or if there's water damage on your lights, we can get you a replacement for half price if you send it back and cover return shipping.
- Other company's products: Pixelwhips, umoja spheres, pomgrips etc. If flowtoys didn't make it, we'll need a proof of purchase, as these items are available on other shops.
Before sending anything back to us, please read our warranty terms below:
- Contact us BEFORE sending anything back - please do NOT send items to us without first contacting us!
- Warranty does not cover products that were lost or stolen.
- We are not responsible for merchandise that was lost or damaged during shipping to us. Please ensure your package is securely packed and trackable.
- All warranty items need to be sent back before credit is given. Please do NOT make a purchase and then send back your old rigs for credit. You will only be able to use the credit towards a new purchase - we cannot apply credit retroactively.
- Please read all the troubleshooting tips and policy relevant to the product in question.
- We can only replace and upgrade with items that we currently have in stock. We will try our best to replace with the model/color you request, but we cannot guarantee that it will be available at any time.
- We reserve the right to refuse coverage to any persons or entities that abuse these policies. Examples of abuse would be intentional breakage, repeated breakage from the same actions, and returns sent without prior acknowledgement from Flowtoys.
- You are responsible for all return shipping charges. We do not issue call tags. We will recharge the shipping fee for all packages returned to us due to an undeliverable address or recipient refusal.
- Warranty may take up to two weeks to be processed. If you are in a hurry, please contact us directly via e-mail and we will do our best to accommodate your request, though we cannot guarantee it.
- Our products should not be combined with products or parts from other manufacturers, unless specifically authorized by us and such other manufacturers. Any unauthorized product combination may void the warranty of our products and other manufacturers’ products.
If you have any questions, please let us know and we will do our best to help you out!