General questions

Are flowtoys waterproof?
Flowtoys are super durable and can handle bumps, hits and reasonable temperature fluctuations, but they are NOT designed to be waterproof. They can general...
Wed, 25 Oct, 2017 at 3:36 PM
How do I become a sales rep? Do you have a sales rep program or street team?
Thanks for your interest in helping to promote flowtoys!  We’re still a small company, and don’t currently have sales reps. We have mostly gro...
Fri, 22 Apr, 2016 at 4:32 PM
How do I get my own discount code to promote flowtoys?
Thanks for your interest in helping to promote flowtoys. We’ve grown mostly through word-of-mouth, and we appreciate the support from our customers.  ...
Fri, 22 Apr, 2016 at 4:32 PM
I forgot to apply the discount code!
Thanks for your order! Unfortunately we cannot apply discount codes retroactively. The code is a one time per user code, so you will still be able to ...
Fri, 22 Apr, 2016 at 4:32 PM
How to take good photos and videos of light trails
We have some tips and tricks on taking good pictures and videos that we would love to share. You need to have good manual camera control, a...
Fri, 22 Apr, 2016 at 4:32 PM
Why so little packaging on my order?
We have considered alternative forms of packaging, and have chosen not to use boxes and void fill, because of how much more material and resources are invo...
Wed, 25 Oct, 2017 at 3:39 PM
Amazon orders - shipping issues
We are glad to offer some of our products on Amazon, so customers with Amazon Prime accounts can enjoy their benefits. However we do not control the s...
Sat, 16 Apr, 2016 at 5:30 PM
Can I take my toys on a plane?
We have never had problems traveling with our flowtoys. If you are taking them carry-on, you might want to make them look as harmless as possible. If ...
Sat, 16 Apr, 2016 at 5:27 PM
Can I put glowsticks in my tubes?
Short answer: NO! Glowsticks can degrade your tubes and cause your prop to shatter. In 2005, we received a report of a flowstaff shattering. We were qui...
Wed, 25 Oct, 2017 at 3:41 PM
How do I use the lifetime warranty?
All flowtoys-manufactured products are covered under our forever flow™ lifetime warranty, no matter when or where you purchased them from. We do ask for mos...
Wed, 25 Oct, 2017 at 3:42 PM