Ordering, shipping & tracking

Placing your web order
If you are interested in placing an order with us, here is some information that should help.  Register/log-in: All customers have to register and log-i...
Tue, 3 Apr, 2018 at 5:01 PM
Phone orders
If you would like to place a phone order, email us at orders@flowtoys.com :) We are a very small company and currently do not have staff who can take phone o...
Tue, 3 Apr, 2018 at 5:01 PM
Wholesale orders
Thanks for your interest in helping us spread the light!  Please contact us directly for wholesale orders at wholesale@flowtoys.com - Wholesale pricing ...
Tue, 3 Apr, 2018 at 5:01 PM
Changing your order - address, items, etc.
How can I change my shipping address? If for some reason, you cannot update your shipping address and wish to change it, please write down the correct ship...
Wed, 4 Apr, 2018 at 4:26 PM
Coupon codes and special offers
We are a small family-run company and see ourselves as providing a service to the flow community and are in service to promoting the flow arts - we are not ...
Tue, 3 Apr, 2018 at 5:02 PM
Payment methods
Our website accepts a wide range of payment options including PayPal, Visa, Mastercard, American Express and Discover. We do not accept bank transfer unle...
Tue, 3 Apr, 2018 at 5:02 PM
When will my order arrive?
We usually prep, pack and ship your order within 3 business days of receiving it. Often faster. For domestic and international orders, you have the options ...
Tue, 3 Apr, 2018 at 5:03 PM
Do you ship internationally?
Yes we do!  We ship anywhere that the USPS ships to, which is almost anywhere in the world. The shipping options on our website are USPS, though we some...
Tue, 3 Apr, 2018 at 5:03 PM
Customs duties
If you are receiving your package outside the USA, you may have to pay customs fees, import duties and/or taxes, which are levied once the package reaches y...
Mon, 16 Jul, 2018 at 11:18 AM
Can I get a tracking number?
Yes! Though not all packages are trackable throughout their journey to you.  US Domestic orders: When we print your shipping label, you will automatically b...
Tue, 3 Apr, 2018 at 5:03 PM